Instead of dumping people into either a web forum or Trac, there’s now a middle ground. I’ve installed the Project module for Drupal and have it working quite well now.

Notae’s project page allows you to file support requests, enhancement requests, and bugs as needed. The support page has been updated to show this as the primary means of obtaining official support for the product.

The web forum has been demoted to user-based support and something I’ll get around to reading every few days. But, really, I envision the forum as users talking to users about using the product rather than support.

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